Policy

Exchange & buyback

Gold you buy from us keeps its full value with us. No deduction, no expiry, no small print.

Chhajed gold

100% of prevailing value

Exchange any Chhajed gold piece against anything else in the store, at any time, at the day’s rate. Nothing is deducted for making charges or wastage.

Chhajed diamonds

Lifetime upgrade

Trade a certified Chhajed diamond piece against one of higher value and we credit the full invoice value of the original.

Coins & bars

Guaranteed buyback

We buy back our own 999.9 coins and bars for cash at the prevailing rate, against the original invoice.

How an exchange works

It takes about twenty minutes at any counter. You do not need an appointment.

Step 01

Bring the piece

Along with the original invoice and certificate if you still have them.

Step 02

We weigh & test

Purity confirmed on our machine, in front of you. Stones removed and weighed separately.

Step 03

You see the maths

Net weight × today’s rate, printed out. Nothing calculated out of sight.

Step 04

Choose or collect

Put the value against a new piece, or take the difference where a buyback applies.

What we take back at full value

  • Any gold jewellery bought from Chhajed Jewellers, at any age
  • Certified Chhajed diamond jewellery, against a higher-value piece
  • Chhajed 999.9 coins and bars, for cash or exchange

Where a deduction applies

  • Gold bought elsewhere — we still exchange it, at prevailing rate less refining loss, assessed and quoted before you agree
  • Diamonds bought elsewhere — valued case by case; stones without certification are valued conservatively
  • Damaged or altered pieces — repairable damage is fine; third-party alteration may affect the assessment

The fine print, in plain words

  • Exchange value is always calculated at the rate prevailing on the day you walk in, not the day you bought.
  • Making charges on the original purchase are not refunded in cash, but they are not deducted from gold value either.
  • Buyback for cash applies to coins and bars. Jewellery is exchanged against other jewellery.
  • We may ask for ID on higher-value transactions, as required by law.
  • Bring the invoice if you can. Without it we can still help, but assessment takes longer.

Not sure what your piece is worth?

Valuation is free and takes about twenty minutes. Walk into any store, or call ahead and we will keep a counter free.